Something not working, or a question about your account? Most answers are below. If not, email us and a real person reads it.
When you write about a problem, tell us which bud you were with, roughly when it happened, and what phone you use. It saves a round of questions.
Your bud is rendered live on a graphics card, not on your phone. The first time you open them it can take up to about 30 seconds while a card gets ready. Keep the app open. If nothing shows after a minute, close the app and open it again. Still stuck? Email support@heyabud.ai.
Only while your bud is on screen. Text conversation is never counted. Your plan includes hours each month, which reset at the start of each billing month and don't roll over. You can buy an extra hour for $9.99 in the app whenever you want, and bought hours never expire. See Pricing for the details.
In the app, open Account and tap Manage subscription. That opens your billing page, where you can change your plan, update your card, see receipts or cancel.
Use the recovery key you saved when you set up your bud's memory. Your passphrase and recovery key never leave your phone, which is why nobody at HeyaBud can read your bud's memories. It also means we can't reset them for you: if both are lost, those memories can't be recovered. Your bud themselves is never lost.
In the app, open Account and tap Delete my account. This removes your buds, their memory and any leftover minutes, and can't be undone. You can also ask by email at privacy@heyabud.ai. Our Privacy Policy explains what we keep and for how long.
Your bud listens when you tap the microphone, or on Android when you say "HeyaBud" with wake word turned on. The camera only opens when you ask your bud to look at something or take a selfie together. Photos are looked at once and thrown away; we never store them. You can switch microphone and camera access off at any time in your phone's settings.
Please tell us. Email support@heyabud.ai with the bud's name, roughly when it happened and what was said. Every report is read, and it helps us fix it for everyone.
Thank you. Use the feedback form for bugs and ideas, or post in the tester forum from the Beta page. Every report goes straight to Aden.